Am putting this chat here for you guys to know how you are taken for a ride in a chat with customer care... Some concerns answered, main concern left uncertain... I had to wait for almost 30 minutes before anyone came online to chat with me, no indication of wait time nor courtesy of acknowledging the wait time. If their policy is not to exchange phones, they should not given me the exchange coupon. If you read the full transcript, you will also realise how you a valid customer is taken for a ride. MANMEET SINGHis now connected Welcome to Xiaomi, India's No.1 smartphone brand. My name is Manmeet. How may I help you? Hello. How may I help you today? I am experiencing silence from your end at the moment. Please let me know if we are connected. 2020-06-01 17:20:42 hi sorry was here for a very long itme time thought you guys forgot Hello. How may I help you today? just checking if you are not a bot can I ? Yes please. how many nos in indian mobile phone including country code Pl...